To send a personalized message in a Wave or Flow, you can create a template with custom dynamic fields.
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On the sidebar menu, click on the Templates Icon. Once you get into Templates, click CREATE NEW TEMPLATE in the upper right-hand corner and a new screen will appear where you can give your template a name. This name won’t be seen by anyone receiving the texts, it is just to help you know which template you’ve selected. |
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Now it’s time to write your message! To customize your message for each contact, you can use one of the three kinds of custom dynamic fields.
- Account-Based Custom Fields (Your personal/company information)
- Contact Fields (Usually the name of the person who will receive the text)
- Contact Custom Fields (Any additional customer info. Example: Fav Product)
To add a custom field to your message, just click on the button with the name of the custom field to automatically insert it into your message.
Here is an example of how a customized message should look:
👋 Hi {contact.first_name}! This is Sasha from {user.company}. Thanks for stopping by today. I wanted to let you know that we started using a new texting service 💬 called Respond Flow and I would love to send you updates when we get in new shipments of {contact.fav}! So make sure you save this number and if you ever want to opt-out of texts just reply with STOP. 😀
If you want to add a picture to your message, just drag and drop (or upload) a file into the box at the bottom. If you want to add a link just paste it in the message*.
When you’re done click CREATE.
Awesome! Now that we’ve crafted your message, it’s time to send it out with a Wave or a Flow!
*In order to ensure maximum deliverability we do not recommend using link shorteners*