Volt allows the use of its services for messaging which abides by relevant industry norms and legal requirements, such as the CTIA Messaging Principles and Best Practices, mobile carrier gateway codes of conduct and acceptable use policies, the 10DLC standard for A2P messaging utilizing a 10 digit phone number, the CTIA Short Code Monitoring Handbook, the United States’ Telephone Consumer Protection Act (TCPA), and the United States’ Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM Act). Use of Volt services to send messaging as described below may result in suspension of any or all Volt services without warning or refund.
Unlawful, Illicit, and/or Prohibited Campaigns
Services provided by Volt may not be used in order to send messaging that may promote unlawful, unapproved, or illicit content, including but not limited to:
Messaging related to sex, alcohol, firearms, tobacco, and/or any other age-restricted content that must comply with legal regulations, without prior approval in writing by Volt
Marketing to children under the age of 13, without prior approval in writing by Volt
Profanity or hate speech
Endorsement of illegal drugs
Depictions or endorsements of violence
Disallowed Content
Messaging related to the following content is generally considered within the industry to be deceitful and a public nuisance, and is disallowed by Volt:
High-risk financial services
Payday loans
Non-direct lenders
Debt collection
Debt Forgiveness
Debt consolidation
Debt reduction
Credit repair programs
Illegal substances
Cannabis or drugs not legal in all 50 US states
Illegal prescriptions
Work and investment opportunities
Work from home programs
Job alerts from 3rd party recruiting firms
High-risk investment opportunities
Other
Gambling
Illegal content
Marketing of illegal services
Third-party lead generation
Content prohibited by the CTIA Short Code Monitoring Handbook, version 1.8
Messaging inconsistent with the CTIA Messaging Principles and Best Practices
Fraud, Scams, and Deceptive Marketing
Deceptive marketing, fraudulent or misleading messages, and scams are disallowed by Volt, including but not limited to:
Phishing — messages which appear to originate from a reputable company, but trick recipients into revealing sensitive or personally identifying information
Fraud and scams — messages which involve criminal deception for personal or financial gain
Deceptive marketing — marketing messages which fail to meet the standard imposed by the Federal Trade Commission’s “Truth in Advertising” rules, or marketing which fails to abide by the Federal Trade Commission Act of 1914 or related commercial regulation