Volt

To obtain approval for 10DLC, TFN, or SC, your website must meet specific compliance standards.

Website Compliance Requirements for 10DLC, TFN, and Short Code Approval

Amanda Moya

Michael Bergmeyer

Learn more about the Volt Messaging platform

Volt Messaging

This article will cover the various different sections of Volt Messaging and how to start texting.

How To Get Started - Messaging

Lists help you separate your contacts. This must be used if you plan on sending a Wave.

Create contact lists

Where to download Volt's Mobile app for on-the-go replies!

Download Our Mobile Texting App

Templates allow for the ability to send the same message repeatedly quickly. Templates can be used during one-off messages or waves.

Create a template

Here's a comprehensive guide to launching a compliant promotional SMS campaign

Guidelines for a Compliant Promotional SMS Campaign: From Opt-in to Double Opt-in

What is a Short Code and How Volt Can Help

What to check before sending your message

Troubleshooting Messages

Getting Started - Messaging

Learn how to include pictures/gifs in your text messages.

How to send a picture message (MMS)

Learn how to send text messages to several contacts at once.

How to send a wave

Navigating the Conversations tab and the features it holds.

How to send a text to one person

How To Use Waves & Conversations

Learn how to manually remove users from your text lists

How to Manually Unsubscribe or Block a Contact

This article is going to show you how to edit a single contact

How to edit a contact

Learn how to set up your CSV file to bulk upload contacts into Volt and add your own Custom Fields

How to format a CSV for Contact Uploads and Custom Fields

How To Use Contact Manager

Forward your Volt number to any phone you want by enabling call forwarding.

How to Setup Call Forwarding

Everything you need to know about Account Settings when it comes to Volt User profiles.

How to add a new user

Want to target certain customers? Here's how!

How do I segment a list for Volt Messaging?

How To Use Settings and Configuration

Learn how you can connect Volt to any form builder through our Zapier integration.

Connect Volt to a form builder

Link Volt with your Zapier account to automatically add contacts, send messages, and more

How to connect Zapier

This article summarizes Zapier and what the specific integration can do for your Volt use case.

Zapier

Messaging Integrations

Here are a few best practices that will help you create the most effective text message campaigns possible.

How to write a successful text message

Check out this article for tips, tricks, and strategies to up your text-messaging game.

Top 10 Text Messaging Practices

Text Message Strategy Tips

Learn how to write awesome and compliant text messages that will ensure great deliverability.

Make a TCPA Compliant Welcome Text

Learn what TCPA and CTIA is, and how you can ensure that you are not breaking their guidelines while using Volt.

How to Be TCPA and CTIA Compliant

This article outlines the maximum rate you can send to AT&T phone numbers, how it is calculated, and how to increase your maximum limit

AT&T Sending Limits

This article outlines the maximum messages you can send to T-Mobile phone numbers during a 24 hour period and how to increase your maximum

T-Mobile Sending Limits

This article explains how your contacts can unsubscribe from receiving future communication

Automatic Opt-Out of Contacts

Allowed and prohibited SMS messaging content.

SMS Prohibited Content

Acceptable use policy for all messaging serviced by Volt for its users, affiliates, and customers

Volt Acceptable Use Policy - Messaging

Messaging Compliance

Need to export or download a contact list? Here's how!

How can I download a list?

When you need to add or subtract permissions from certain users.

How can I remove, add, or change user permissions?

Each user can be created with different permissions. These are the permission sets we currently use.

What are the different user permissions?

We wanted Volt to feel as personal as possible, so people could respond by texting or calling just like a normal text.

Can people call my Volt number?

What is the difference between a Wave and a Flow?

Can I add multiple users?

Learn where to find your Volt ID to connect with your Zapier account.

How to find your Volt Account ID.

Do you have a mobile app?

What is TCPA?

What makes a great text message?

How to find your messaging deliverability numbers and possible reasons it might be low.

Why is my deliverability so low?

Why are some Area Codes unavailable for messaging?

What is an Exhausted Area Code - NPA ?

This is how you reset another user's password from within Volt

How to Reset a Password

How to Upload an Unsubscribe List

Messaging FAQs

Sign In

Find answers and get help from Intercom Support and Community Experts

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