You have logged in and, by default, are now on the Dashboard page. This is where you will see information about how your account is growing, how many contacts you have, and how many people have opted out of your texts.

You can segment the information by date range as well to help analyze what texts triggered the most responses. Once you start texting regularly, your graph might look something like this ⬇️.

Now that we have made ourselves familiar with the Volt Dashboard. Lets's go over the sidebar menu icons and what they mean. There are several different important tabs in Volt and it's essential to know the differences.

The Conversations section is where you can connect with your customers in real time and have meaningful conversations. Whether you're answering questions, providing support, or just having a friendly chat, conversations are your go-to space. With conversations, you can keep the conversation flowing, respond promptly, and provide personalized experiences. It's all about creating that human touch and making your customers feel heard and valued.

A Wave is a mass message blast that you send to one or multiple lists. This is also known as a broadcast, message blast, campaign, etc. Waves are commonly used to promote your brand, drive traffic to your website, get people in the door, etc.

A Flow is an automated process that makes an action occur whenever there is a certain event. This will usually be an event that one of your contacts performs. Below is a few examples of popular Flows our clients like to set up.

The contact section is like your personal address book within the platform. It's where you store the names, numbers, and details of the people you want to reach out to. You can think of it as your virtual Rolodex. Contacts allow you to have one-on-one conversations, share updates, or even send a quick message blast to multiple contacts at once.

A Template is like your personal assistant for messaging. It's a pre-designed message format that you can customize and reuse whenever you need it. Think of it as a handy shortcut that saves you time and effort. With templates, you can create and store your most frequently used messages, whether it's a quick reply, a promotional offer, or a friendly greeting. Just pick a template, make any necessary tweaks, and hit send. It's that simple! Templates are your secret weapon for consistent and efficient communication, helping you stay on top of your messaging game and deliver messages with a professional touch.

Insights give you a bird's-eye view of how your messages are resonating with your audience. You can track the success of your waves, see which messages are getting the most engagement, and uncover valuable trends that can help you fine-tune your messaging strategy. With this tool, you'll have the inside scoop on what's working and what's not, so you can make data-driven decisions and optimize your messaging for maximum impact.