If you're having issues with your messages not delivering, don't worry! We're here to help.
To start, it's always a good idea to add your phone number to your account so you can test your messages before sending them to all your contacts. Also, if you have colleagues with a different phone provider than yourself, it's a good idea to add them. Sometimes, SMS issues can occur with a specific carrier.
If you need help adding your phone number, please click this LINK.
While Volt is designed to ensure your messages are compliant, you should check a few things before sending them.
Ensure you're only sending messages to people who have opted in to receive those messages.
If you add a URL to your message, ensure it's the URL you registered with when signing up with Volt. If you need to register another URL, contact your Customer Success Manager.
Another issue to watch out for with URLs is using a third-party link shortener (Bitly, Tiny URL, Free URL shortener). Carriers see that as deceptive because they cannot read the registered URL.
Wording also matters when sending a text. Phrases that indicate discounts or offers, financial opportunities, lotteries, or prizes can affect your deliverability. We would recommend that you look at this LIST to see if your wording is the issue.
Be careful about sending too long of a message. Carriers will only accept messages up to 10 segments long, with a segment generally being 160 characters.
If your message checks out, it's time to check your deliverability via Insights. To learn how to analyze your deliverability, you can click HERE.